Returns & Exchanges
At Dekor Company, we want you to love every piece you bring home; however, if you are not completely satisfied with your purchase, we offer a hassle-free 14-day return and exchange policy on most items.
Initiate Your Request
Visit our online returns portal or contact our customer support team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging, including all protective bubble wrap, hardware, and tags to ensure the product is not damaged during transit.
Schedule a Pickup
Once your request is approved, we will arrange for a courier to collect the package from your doorstep at a time that fits your schedule.
Quality Check and Refund
After our warehouse team inspects the returned items for quality, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing